One of the most exciting things for me this year, was to get a Fibre Optic internet connection. For years I’d been subjected to my mates bragging about how quick their internet connection was. So I convinced my house mate that we should get Virgin’s “Super Fast” 30Mbps connection. And I thought my worries were over.
Since installing the “Super Hub” which was apparently made by Netgear (I doubt this as it sucks, and Netgear make great kit!), I’ve had the network go off-line for no reason, I cannot connect to the router, despite no settings changing on it or my computer, and when I can connect with an ethernet to the router, I cannot connect wirelessly.
The last straw was tonight, when I was on the phone for 15 minutes, and that was listening to the same music, which was beset by white noise!! Further more, I had to speak to a lady, who after telling her I was a computer programmer and experienced in networks, insisted that I “try turning it off and on again” (am I in an episode of the I.T. crowd?) which I dutifully did, and when she couldn’t see anything wrong on the router, came to the conclusion that my computer was to blame.
Now this was despite the fact that my computer in no way sets it’s own IP address or anything of the sort, however the lady was adamant that my computer was at fault. Despite the fact that neither my laptop or my housemate’s laptop could connect to the router, it was all our computer’s fault.
30 minutes later, and considerably lighter in my pockets, I decided to ignore the lady, and did a factory reset on the router. After which the LAN worked, but still no wireless. The one redeeming feature of the super hub is that it has a modem mode, so I found my old netgear wireless max router, and connected that to the super hub, and so far it works.
Needless to say, I’m having some serious questions to ask of Virgin’s “Customer Service” I was on hold for ages, and treated like an idiot, despite the fact I was nothing but polite to the nice lady (who’s english wasn’t that good….) And having read up on their forums, there’s been a blight of complaints about the “Super Hub”.
So in finishing, I’ll say choose very carefully who you go with. If BT had rolled out their fibre here, I’d have probably gone for that, but as that’s not the case, I’ll have to put up with Virgin for a while longer. I can’t wait to see what they’ll do to wind me up next!